Legal
Terms of use
Effective Date: 30 September 2026
These Terms of Use govern your access to and use of the website operated by Royal Citadel Introduction to Financial Services LLC (“Royal Citadel”, “we”, “us”, or “our”).
By accessing, browsing, or using this website, you confirm that you have read, understood, and agreed to these Terms of Use. If you do not agree with these Terms, you should not use this website.
1. About Royal Citadel
Royal Citadel Introduction to Financial Services LLC is a limited liability company registered in Dubai, United Arab Emirates.
Trade Licence Number: 1027112
Registered Emirate: Dubai, United Arab Emirates
Business Address: Office 506, 5th Floor, Bay Square Building 07, Al Asayel Street, Business Bay, Dubai, United Arab Emirates
Email: adrian@royalcitadel.com
Royal Citadel provides financial consultation and introduction-to-financial-services activities in accordance with the regulatory requirements and authorisations applicable to its business.
2. Purpose of This Website
This website is provided for general informational purposes and to explain Royal Citadel’s services.
The information available on this website is intended to help prospective and existing clients understand our business, our services, and the process through which we may provide consultation or introduce clients to appropriately licensed financial institutions.
Nothing on this website constitutes an offer, solicitation, invitation, recommendation, endorsement, or commitment to enter into any particular financial transaction or acquire any financial product or service.
3. Our Services
Royal Citadel may provide services including:
Financial consultation
General information regarding financial markets and financial services
Introduction to appropriately licensed financial institutions
Assistance with communication between clients and financial institutions
General onboarding and administrative support
Financial education and market-related information
The exact scope of services provided to a client may depend on the client’s requirements, the nature of the relevant financial service, regulatory requirements, and the services available through the relevant third-party financial institution.
4. Role of Third-Party Financial Institutions
Royal Citadel may introduce clients to independent financial institutions, service providers, or other third parties.
Any financial product, account, platform, transaction, custody service, investment service, or other regulated financial service offered following such an introduction is provided by the relevant third party and not by Royal Citadel unless expressly stated otherwise.
The relevant financial institution is independently responsible for matters including:
Client acceptance
Know Your Customer and anti-money laundering procedures
Eligibility assessments
Suitability or appropriateness assessments where applicable
Account opening
Product terms and conditions
Transaction execution
Custody arrangements
Pricing, commissions, spreads, charges, and fees
Platform availability
Client funds
Regulatory disclosures
Ongoing account administration
Royal Citadel does not control the decisions, policies, systems, performance, availability, or regulatory processes of independent third-party financial institutions.
An introduction by Royal Citadel does not guarantee that a financial institution will accept a client or provide any particular financial product or service.
5. No Guarantee of Financial Results
Financial markets and financial products involve risk.
Royal Citadel does not guarantee:
Investment returns
Profits
Financial performance
Capital preservation
Acceptance by any financial institution
Availability of any financial product
Achievement of any particular financial objective
Past performance, historical market information, illustrations, examples, or previous outcomes are not guarantees of future performance.
The value of financial products may rise or fall, and depending on the nature of the product, you may lose some or all of the capital committed.
6. Information Is Not a Guarantee or Personal Recommendation
Information appearing on this website is general in nature unless expressly stated otherwise in a separate written engagement with Royal Citadel.
Information on this website should not be treated as a guarantee, promise, or representation that a particular financial product, institution, service, or strategy will be suitable for you.
You remain responsible for considering your own financial circumstances, objectives, knowledge, experience, and tolerance for risk before making financial decisions.
Where appropriate, you should obtain independent financial, legal, tax, accounting, or other professional advice before entering into a transaction.
7. Accuracy of Website Information
Royal Citadel aims to ensure that information published on this website is accurate and current.
However, financial markets, regulations, products, institutions, commercial arrangements, and other circumstances may change without notice.
We therefore do not warrant that all information on the website will at all times be:
Complete
Accurate
Current
Error-free
Suitable for a particular purpose
We may update, modify, remove, or replace website content at any time without prior notice.
8. Eligibility and Use of the Website
By using this website, you represent that you have the legal capacity to agree to these Terms and that your use of the website is lawful in the jurisdiction from which you access it.
You must not use this website:
For any unlawful or fraudulent purpose
To impersonate another person or organisation
To submit false, misleading, or inaccurate information
To attempt to gain unauthorised access to the website or its systems
To introduce malware, viruses, harmful code, or other malicious material
To interfere with the security, availability, or operation of the website
To collect information from the website through unauthorised automated means
To reproduce or exploit website content in violation of intellectual property rights
We may restrict or terminate access to the website where we reasonably believe these Terms have been breached.
9. Client Information and Enquiries
When you contact Royal Citadel, submit an enquiry, book a consultation, or provide information through this website, you are responsible for ensuring that the information you provide is accurate and complete.
Submitting an enquiry does not create a client relationship, financial-services agreement, fiduciary relationship, partnership, or other contractual relationship between you and Royal Citadel.
A formal relationship may be subject to additional documentation, identity verification, regulatory checks, acceptance procedures, and separate terms.
10. Communications
If you provide your contact details to Royal Citadel, we may use those details to respond to your enquiry, provide information about the services you requested, coordinate introductions, or communicate with you regarding an existing relationship.
Where permitted by applicable law and where any required consent has been obtained, we may also send information regarding our services.
You may request that non-essential marketing communications stop by contacting:
Operational, regulatory, compliance, or service-related communications may still be sent where necessary.
11. Privacy and Personal Data
Royal Citadel processes personal information in accordance with applicable data-protection and privacy requirements.
Personal information provided through this website may be processed for purposes including:
Responding to enquiries
Providing requested services
Conducting compliance procedures
Coordinating introductions
Communicating with clients and prospective clients
Maintaining business records
Meeting legal and regulatory obligations
Protecting against fraud and misuse
Further information about how personal information is collected and processed is available in Royal Citadel’s Privacy Policy.
12. Third-Party Websites and Services
This website may contain links to websites, platforms, services, or resources operated by third parties.
These links are provided for convenience or informational purposes only.
Royal Citadel does not control third-party websites and is not responsible for their:
Content
Availability
Security
Privacy practices
Terms and conditions
Products or services
Statements or representations
Access to any third-party service is subject to the third party’s own terms and policies.
The inclusion of a link does not necessarily constitute an endorsement of the third party or its services.
13. Intellectual Property
Unless otherwise stated, the website and its contents, including its text, branding, graphics, layouts, logos, icons, visual elements, documents, and other materials, are owned by or licensed to Royal Citadel and are protected by applicable intellectual property laws.
You may access and use the website for personal and legitimate business-information purposes.
You may not, without prior written permission from Royal Citadel:
Copy substantial portions of the website
Republish website content
Sell or commercially exploit website materials
Modify or create derivative works from protected content
Use Royal Citadel's trademarks, branding, or logos
Present Royal Citadel content as your own
Nothing in these Terms transfers any intellectual property rights to you.
14. Website Availability
We aim to keep the website accessible and secure but do not guarantee continuous or uninterrupted availability.
The website may occasionally be unavailable due to:
Maintenance
Technical problems
Security measures
Third-party service interruptions
Network failures
Events beyond our reasonable control
We may change, suspend, discontinue, or restrict any part of the website without prior notice.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Royal Citadel and its directors, officers, employees, representatives, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive losses arising from or relating to:
Your use of or inability to use this website
Reliance on general information published on this website
Actions taken by third-party financial institutions
Third-party websites or services
Interruptions or technical problems affecting the website
Unauthorised access to or alteration of information outside Royal Citadel’s reasonable control
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
16. No Responsibility for Third-Party Decisions
Where Royal Citadel introduces you to a financial institution, any subsequent agreement regarding financial products or services is between you and that institution unless expressly stated otherwise.
Royal Citadel is not responsible for losses arising solely from:
A financial institution refusing an application
A financial institution changing its terms
Market movements
Execution prices
Investment performance
Platform interruptions
Account restrictions
Withdrawal or payment processing by third parties
Products or services supplied independently by third parties
You should review the terms, disclosures, risk warnings, fee schedules, and policies provided by the relevant financial institution before accepting its services.
17. Indemnity
To the extent permitted by applicable law, you agree to indemnify Royal Citadel against losses, liabilities, damages, costs, or expenses arising from your unlawful use of this website, your material breach of these Terms, or your infringement of third-party rights.
18. Regulatory and Legal Requirements
Royal Citadel may be required to request information, conduct checks, maintain records, restrict services, decline an engagement, or provide information to competent authorities in order to comply with applicable legal and regulatory obligations.
Nothing in these Terms requires Royal Citadel to provide or continue providing a service where doing so would conflict with applicable law, regulation, sanctions requirements, anti-money laundering obligations, compliance requirements, or directions from a competent authority.
19. Changes to These Terms
Royal Citadel may amend these Terms from time to time to reflect changes to:
Our website
Our services
Applicable laws or regulations
Regulatory requirements
Business practices
The updated version will be published on this website with a revised effective date.
Your continued use of the website following publication of revised Terms constitutes acceptance of the updated Terms.
20. Severability
If any provision of these Terms is determined by a competent court or authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
21. No Waiver
Failure by Royal Citadel to enforce any provision of these Terms does not constitute a waiver of that provision or of Royal Citadel’s right to enforce it later.
22. Governing Law and Jurisdiction
These Terms of Use and any dispute arising from or in connection with the website are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Subject to any mandatory jurisdictional requirements under applicable law, the courts of Dubai, United Arab Emirates, shall have jurisdiction over disputes arising from or relating to these Terms or use of this website.
23. Contact Us
For questions regarding these Terms of Use, the website, or Royal Citadel’s services, please contact:
Royal Citadel Introduction to Financial Services LLC
Office 506, 5th Floor
Bay Square Building 07
Al Asayel Street, Business Bay
Dubai, United Arab Emirates
Email: adrian@royalcitadel.com
Trade Licence Number: 1027112
