Legal
Privacy policy
Privacy Policy
Effective Date: 30 September 2026
Royal Citadel Introduction to Financial Services LLC (“Royal Citadel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request information, book a consultation, or otherwise interact with Royal Citadel.
By using this website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. About Royal Citadel
Royal Citadel Introduction to Financial Services LLC is a limited liability company registered in Dubai, United Arab Emirates.
Trade Licence Number: 1027112
Business Address: Office 506, 5th Floor, Bay Square Building 07, Al Asayel Street, Business Bay, Dubai, United Arab Emirates
Email: adrian@royalcitadel.com
Royal Citadel provides financial consultation, introductions to financial services, onboarding support, and related client-support services.
2. Data Protection Framework
We process personal information in accordance with applicable UAE privacy and data-protection laws, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data and other applicable regulatory requirements.
We aim to process personal information fairly, transparently, securely, and only for legitimate purposes connected with our business and services.
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
Identity Information
This may include:
Full name
Date of birth
Nationality
Gender
Identification or passport information where required
Residency information
Contact Information
This may include:
Email address
Telephone number
Residential or business address
Preferred communication method
Professional and Business Information
This may include:
Employer
Job title
Company name
Business activity
Professional background
Financial and Client Information
Where relevant to our services, we may collect information concerning:
Financial objectives
General financial circumstances
Investment or financial-services experience
Areas of financial interest
Preferred financial products or services
Source-of-funds information where required
Information required for onboarding or regulatory purposes
Royal Citadel does not request information beyond what is reasonably necessary for the relevant service, compliance requirement, or legitimate business purpose.
Communications
We may collect information contained in:
Emails
Contact forms
Telephone conversations
Meeting notes
Consultation requests
Messages sent through the website or other communication channels
Website and Technical Information
When you use our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral source
Approximate geographic location
Website interaction and performance data
Cookie and similar technology information
4. How We Collect Personal Information
We may collect personal information:
Directly from you
Through website forms
When you contact us by email or telephone
During consultations or meetings
During onboarding or compliance procedures
From documents you provide to us
From financial institutions involved in an introduction
From professional advisers or representatives acting on your behalf
From publicly available sources
Through analytics, cookies, and website technologies
From service providers supporting our business operations
Where information is obtained from another source, we process it only where permitted by applicable law.
5. How We Use Personal Information
We may use personal information to:
Respond to enquiries
Arrange and conduct consultations
Understand your requirements
Provide financial consultation
Identify potentially relevant financial-service providers
Facilitate introductions to appropriately licensed financial institutions
Coordinate onboarding and communications
Assist with administrative matters
Conduct identity-verification and compliance procedures
Fulfil legal and regulatory obligations
Maintain records relating to our services
Manage our relationship with clients and prospective clients
Improve our website and services
Analyse website usage
Protect our systems and prevent fraud or misuse
Handle complaints or disputes
Establish, exercise, or defend legal claims
Send service-related communications
Send marketing communications where permitted
We do not use personal information in a manner that is materially incompatible with the purpose for which it was originally collected unless permitted by law.
6. Legal Basis for Processing
Depending on the circumstances, Royal Citadel may process personal information based on:
Your consent
Steps necessary to respond to a request or enter into an engagement with you
Performance of contractual obligations
Compliance with legal or regulatory obligations
Protection of our legitimate business interests
Protection of legal rights
Prevention of fraud, financial crime, or misuse
Other lawful grounds permitted under applicable UAE law
Where processing is based on consent, you may withdraw that consent, subject to applicable legal and regulatory requirements.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
7. Financial Institutions and Third Parties
A core part of Royal Citadel’s service may involve introducing clients to independent financial institutions.
Where necessary to facilitate an introduction or service, we may share relevant personal information with an appropriately licensed financial institution.
The financial institution may independently collect and process personal information under its own privacy policy and regulatory obligations.
Once personal information is provided directly to an independent financial institution, that institution may act as a separate controller of that information.
We encourage you to review the privacy notice of any financial institution with which you choose to engage.
8. Other Parties We May Share Information With
We may disclose personal information to:
Licensed financial institutions
Professional advisers
Legal advisers
Accountants and auditors
Compliance service providers
Identity-verification providers
Technology providers
Website hosting providers
Cloud-storage providers
CRM and business-management providers
Communications providers
Analytics providers
Regulators
Government authorities
Courts or law-enforcement agencies
We only disclose information where reasonably necessary and where there is an appropriate legal, regulatory, contractual, or business basis for doing so.
We do not sell personal information to third parties.
9. Regulatory and Legal Disclosures
We may disclose personal information where required or permitted by law, including where necessary to:
Comply with regulatory requirements
Meet anti-money laundering obligations
Comply with sanctions requirements
Respond to lawful requests from authorities
Prevent or investigate fraud
Protect Royal Citadel, our clients, or others
Comply with court orders or legal proceedings
Establish or defend legal claims
Where legally permitted, we seek to limit disclosures to information that is reasonably necessary for the relevant purpose.
10. International Transfers
Some of our service providers, technology systems, financial institutions, or professional partners may be located outside the United Arab Emirates.
As a result, personal information may be transferred to or processed in another country.
Where personal information is transferred internationally, Royal Citadel seeks to ensure that the transfer is made in accordance with applicable UAE data-protection requirements and that appropriate safeguards are used where required.
Such safeguards may include contractual protections, assessment of the receiving jurisdiction, consent where appropriate, or another legally permitted transfer mechanism.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain client and business records
Comply with regulatory obligations
Meet accounting or tax requirements
Resolve disputes
Prevent fraud
Respond to legal claims
Protect our legitimate interests
Retention periods may vary depending on the nature of the information and applicable legal or regulatory requirements.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our internal procedures and applicable law.
12. Data Security
Royal Citadel takes reasonable organisational, technical, and administrative measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
Cybersecurity threats
Measures may include access controls, authentication procedures, secure systems, encryption where appropriate, internal policies, and restrictions on access to information.
However, no electronic system, internet transmission, or method of storage can be guaranteed to be completely secure.
You should therefore take appropriate precautions when transmitting information electronically.
13. Your Data Protection Rights
Subject to applicable law and any relevant exemptions, you may have rights regarding your personal information, including the right to:
Request information about how your personal data is processed
Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of personal information in circumstances permitted by law
Request restriction of certain processing
Object to certain forms of processing
Withdraw consent where processing is based on consent
Request transfer of your personal information where applicable
Raise concerns regarding the processing of your information
Certain rights may be restricted where Royal Citadel must retain or process information to comply with legal, regulatory, contractual, or compliance obligations.
The UAE Personal Data Protection Law provides individuals with rights relating to their personal information, including rights concerning correction and restriction or cessation of processing.
14. Exercising Your Rights
If you wish to exercise a privacy right or have questions about the processing of your personal information, contact:
Please provide sufficient information for us to identify you and understand your request.
We may request verification of identity before responding to a request in order to protect personal information from unauthorised disclosure.
We will handle requests in accordance with applicable legal and regulatory requirements.
15. Marketing Communications
Where permitted by law, Royal Citadel may send information about:
Our services
Financial-market content
Company updates
Relevant events
New services or business developments
Where consent is required, we will seek your consent before sending marketing communications.
You may opt out of non-essential marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:
Opting out of marketing communications will not prevent us from sending necessary administrative, compliance, regulatory, or service-related communications.
16. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functionality, understand visitor behaviour, improve website performance, and provide a better user experience.
Cookies may include:
Essential Cookies
These cookies support basic website operation and functionality.
Analytics Cookies
These help us understand how visitors interact with the website, such as which pages are visited and how users navigate the site.
Preference Cookies
These may remember certain choices or settings to improve your experience.
Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.
You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.
17. Analytics
We may use website analytics tools to understand how visitors use our website and to improve its content, design, and performance.
Analytics providers may collect technical information such as:
IP address
Browser information
Device details
Pages visited
Session duration
Referral information
Interaction data
Where appropriate, such information may be aggregated or anonymised.
18. Third-Party Links
Our website may contain links to third-party websites, including websites operated by financial institutions or service providers.
Royal Citadel does not control the privacy practices of independent third parties.
This Privacy Policy applies only to personal information processed by Royal Citadel.
When you visit a third-party website, you should review that organisation’s privacy policy before providing personal information.
19. Children’s Privacy
Royal Citadel’s services are intended for adults and are not directed toward children.
We do not knowingly seek to collect personal information from individuals who are not legally capable of engaging with our services.
If we become aware that personal information has been provided by a child without an appropriate lawful basis or required authorisation, we will take reasonable steps to delete or otherwise appropriately handle that information.
20. Automated Decision-Making
Royal Citadel does not use website data to make solely automated decisions that produce legal or similarly significant effects concerning individuals.
Financial institutions to which we introduce clients may use their own automated or semi-automated systems as part of compliance, onboarding, eligibility, fraud-prevention, or risk-assessment procedures.
Such processing is governed by the relevant institution’s own policies and applicable regulatory requirements.
21. Data Breaches
If a personal-data breach occurs, Royal Citadel will assess the incident and take appropriate action in accordance with applicable legal and regulatory requirements.
Where required, this may include notifying the relevant authority or affected individuals.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our website
Changes to our data-processing practices
Legal or regulatory developments
Changes to the technologies we use
The latest version will be published on this website with an updated effective date.
We encourage you to review this Privacy Policy periodically.
23. Contact Us
If you have questions, requests, concerns, or complaints regarding privacy or the handling of your personal information, please contact:
Royal Citadel Introduction to Financial Services LLC
Office 506, 5th Floor
Bay Square Building 07
Al Asayel Street, Business Bay
Dubai, United Arab Emirates
Email: adrian@royalcitadel.com
Trade Licence Number: 1027112
